Refund policy

1. Return Policy

We accept returns for damaged, defective, or incorrect items within 7 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of damage or defect, such as photos or videos, may be required for return approval.

Returns that do not meet the above conditions may not be accepted.

2. Exchange and Replacement Policy

Exchange or replacement requests must be submitted within 7 days of receiving the product.

Once your request has been reviewed and approved:

• The returned item will be inspected upon receipt.
• The replacement product will be dispatched within 2–3 business days after inspection.
• Delivery of the replacement item generally takes 3–7 business days.

Delivery timelines may vary depending on your location and courier availability. In most cases, replacement products are delivered within 7–10 business days.

3. Refund Policy

If your return request is approved, the refund process will be initiated within 3–5 business days.

Once processed, the refund will be credited to the original payment method used during the purchase.

• Refund processing time: 3–5 business days
• Bank/payment provider credit time: 7–10 business days

Please note that actual refund timelines may vary depending on your bank, credit card issuer, or payment service provider.

4. Non-Returnable Items

Certain products may not be eligible for return, exchange, or refund due to hygiene, safety, or regulatory reasons unless they are received in a damaged or defective condition.

5. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team using the contact information available on our website.